We have been supplying OrphaCare with pumps and accessories since August 2018. From the very beginning, OrphaCare has been a reliable partner, and over the years we have exchanged valuable information that has helped us improve our customer service. Through OrphaCare, we provide pump maintenance services and training, as they have a deep understanding of the market, patients, and healthcare professionals!
We also collaborate on various medical device development projects, some of which are led by OrphaCare and others by SciPharm. We see ourselves more as a team and do not have a traditional supplier-customer relationship. In my opinion, this is due to OrphaCare’s philosophy, which focuses on patients’ needs and therefore goes deeper than the typical caregiver-patient relationship. This approach enables OrphaCare to identify patients’ needs and develop new solutions. As a supplier of medical devices, SciPharm also benefits from this knowledge!